Gabe Torres

Craig Furman

amenne

Maedah Batool

Robert Lin

Matthew Manela

Enrique Gonzalez

Quinn Slack

Jonathan Galindo

Camden Cheek

Stomzy

# Support Team Processes

- [Updating Known Issues Page](known-issues.md)
- [Handling Non-Support Emails](non-support-emails.md)
- [Case transitions](case-transitions.md)
- [Cloud Maintenance Window Process](cloud-maintenance-window.md)
- [Collaboration time](collaboration-time.md)
- [Customer exceptions](customer-exceptions.md)
- [How To Ticket Procedure](how-to-tickets.md)
- [Managing CS K8s](managing-cs-k8s.md)
- [P4 Enablement](p4-enablement.md)
- [Managed instances](support-managed-instances.md)
- [Permanently deleting user data](permanently_deleting_user_data.md)
- [Prioritization](support-prioritization.md)
- [Support capacity levels and contingencies](support-capacity-levels-and-contingencies.md)
- [How to Create and Transfer Tickets for Support Engineering](support-agent-customer-slack-channels.md)
- [Triaging](customer-support-triaging.md)
- [Workflow](support-workflow.md)
- [Knowledge Base](knowledge-base.md)
- [Foqal](foqal.md)


<section class="h0Wrapper headingWrapper"><section class="h1Wrapper headingWrapper"><h1 id="support-team-processes"><a class="anchor" aria-hidden tabindex="-1" href="#support-team-processes"><span class="icon icon-link"></span></a>Support Team Processes</h1>
<ul>
<li><a href="known-issues">Updating Known Issues Page</a></li>
<li><a href="non-support-emails">Handling Non-Support Emails</a></li>
<li><a href="case-transitions">Case transitions</a></li>
<li><a href="cloud-maintenance-window">Cloud Maintenance Window Process</a></li>
<li><a href="collaboration-time">Collaboration time</a></li>
<li><a href="customer-exceptions">Customer exceptions</a></li>
<li><a href="how-to-tickets">How To Ticket Procedure</a></li>
<li><a href="managing-cs-k8s">Managing CS K8s</a></li>
<li><a href="p4-enablement">P4 Enablement</a></li>
<li><a href="support-managed-instances">Managed instances</a></li>
<li><a href="permanently_deleting_user_data">Permanently deleting user data</a></li>
<li><a href="support-prioritization">Prioritization</a></li>
<li><a href="support-capacity-levels-and-contingencies">Support capacity levels and contingencies</a></li>
<li><a href="support-agent-customer-slack-channels">How to Create and Transfer Tickets for Support Engineering</a></li>
<li><a href="customer-support-triaging">Triaging</a></li>
<li><a href="support-workflow">Workflow</a></li>
<li><a href="knowledge-base">Knowledge Base</a></li>
<li><a href="foqal">Foqal</a></li>
</ul></section></section>

Support Team Processes